At www.ozon.lk, customer satisfaction is important to us. If you encounter any issues with your purchase, please refer to our refund and return policy below.
1. Returns for Defective Items:
- Items with defects are eligible for returns within 2 days from the date of receiving the product.
- To qualify for a return, the item must be unused and in the same condition that you received it, along with the original packaging.
- The return delivery fee will be borne by the customer.
2. Items with Warranties:
- Items covered under a manufacturer’s warranty will be handled according to the warranty terms provided by the manufacturer.
- Please refer to the warranty documentation included with your item for further details.
3. Additional Support:
- If you discover an issue with your item even after a month, please don’t hesitate to contact us. We are always willing to see if we can assist you in any way, even outside the regular return period.
If you have any questions about our return and refund process, please contact our customer service team at 117559622 or info@ozon.lk
