Terms and conditions

Welcome to OZON.LK! These terms and conditions outline the rules and regulations for the use of our eCommerce website, accessible at https://ozon.lk.

By accessing and placing an order on this website, you agree to the following terms and conditions. Please read them carefully before making any purchases.

1. General Information

OZON.LK is an eCommerce platform dedicated to providing a wide range of products to our customers in Sri Lanka. We strive to ensure a seamless and efficient shopping experience.

2. Order Processing & Delivery

• Order Processing: All orders are processed within 1-2 business days after payment confirmation.
• Delivery Times:
  • Within Colombo: Typically 2-3 business days.
  • Outside Colombo: Typically 3-4 business days.

Upon dispatch of your order, you will receive a confirmation email along with a tracking number to monitor the status of your delivery. Orders can be tracked through our website or the relevant courier partner.

3. Payment Methods

We accept multiple payment methods, including credit/debit cards, mobile payments, and cash on delivery (COD) for eligible orders.

4. Cancellations and Refunds

If you wish to cancel your order, you must contact our customer service at info@ozon.lk within 24 hours of placing the order. Once the order is processed and dispatched, cancellations are not accepted.

Refunds will be processed in the following cases:

• If an item is out of stock and cannot be delivered.
• If we identify fraudulent activity related to the ’99-deals’ offer.
• If the product is damaged or defective upon delivery (must be reported within 48 hours of receipt).

Refunds will be issued to the original payment method, and processing may take 7-10 business days.

5. 99-Deals Offer

OZON.LK offers a 99-deals promotion exclusively for new customers. Under this promotion:

• Each new customer is allowed to purchase one product at a discounted price.
• Customers are identified by a unique email, phone number, and shipping address.
• No more than one 99-deals product can be purchased per customer.
• Any orders found to have the same email, phone number, or shipping address as a previous order will be canceled and refunded at our discretion.

OZON.LK reserves the right to reject any orders that do not comply with the conditions of the 99-deals offer or that we believe to be fraudulent.

6. Limitation of Liability

OZON.LK is not responsible for any delays or issues caused by third-party courier services. In the event of unforeseen circumstances (e.g., natural disasters, strikes), delivery times may be extended, and we will inform you accordingly.

7. Changes to Terms and Conditions

OZON.LK reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect as soon as they are posted on this page.

8. Customer Support

For any inquiries, please contact us via email at info@ozon.lk, and our team will be happy to assist you.

These terms and conditions are designed to ensure a smooth and secure shopping experience for all customers of OZON.LK. Thank you for choosing to shop with us!